Frequently Asked Questions
Everything you need to know about your Schöffel Country order and our premium country wear.
How should I care for my Schöffel fleece and technical jackets?
To maintain the performance of your garments, we recommend washing at 30°C with a non-biological detergent. Avoid fabric softeners as they can damage technical membranes. Always check the specific care label inside your item for drying instructions.
What are your shipping options and delivery timelines?
We offer standard and express delivery options. Standard shipping typically takes 3-5 working days, while express orders placed before 2 PM are dispatched for next-day delivery. International shipping times vary by destination.
What is your return policy for items that don't fit?
We offer a 28-day return policy for all items, provided they are in their original condition with tags attached. Returns are free for UK customers using our pre-paid portal. Once received, refunds are processed within 7-10 working days.
How do I find the right size for me?
Our country wear is designed with both style and movement in mind. We provide a detailed size guide on every product page, including chest, waist, and leg measurements to help you find the perfect fit between our tailored and classic cuts.
Are Schöffel products covered by a warranty?
Yes, all Schöffel Country products are guaranteed against manufacturing defects for a period of 12 months from the date of purchase. This does not cover general wear and tear or damage caused by improper care.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Google Pay for your convenience.